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Logicconstruct6
Posts: 3
Registered
(@logicconstruct6)
New Member
Joined: 6 months ago

Error Code: [-, -, -, 2, 0]

Error Info: [-, -, -, 0, 4]

Connected time: 00:00:00

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4 Replies
spacedesk Lea
Posts: 1590
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @logicconstruct6,
Did you notice any error notification in the primary machine upon connection attempt?
Please also check the troubleshooting chapter in our user manual https://spacedesk.net/user-manual/.

For further analysis, could you please run dxdiag.exe on your primary machine,
click "Save all information", save the output file (dxdiag.txt) then attach it on your next reply.
Please take note that Attach option below the text editor will be visible after your first or second post.

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Logicconstruct6
Posts: 3
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(@logicconstruct6)
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Joined: 6 months ago

trying to find the attach option

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Logicconstruct6
Posts: 3
Registered
(@logicconstruct6)
New Member
Joined: 6 months ago

couldn't find the solution in the user manual. 

I did try and  uninstall previous drivers. none were found.

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spacedesk Lea
Posts: 1590
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @logicconstruct6,
Thank you for sending your dxdiag info.
I prepared a diagnostic script here, please download then extract it.
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue, make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Looking forward to your feedback.

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