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Display Connected b...

Display Connected but black Screen and Display off  

Posts: 1
New Member
Joined: 1 month ago

Every time I press on the ip to connect my 2nd device to blackscreen and there is display off.


1 Reply
spacedesk Lea
Posts: 385
Famed Member
Joined: 9 months ago
Hi @xude,
Have you done any user account switching or remote desktop connection before using spacedesk?
Could you please run services.msc on your primary machine, find spacedeskService then right-click restart it.
Then try to connect again with spacedesk viewer.
If problem still persist, please send us the following for further analysis:
- run dxdiag.exe on primary machine, click "Save All Information" then save the output file (dxdiag.txt)
- all *.etl files on C:\Users\Public\spacedesk_logs folder
Please save all the requested file in one folder, right-click then Send to -> Compressed (zipped) folder, then attach the zip file on your next reply.
Looking forward to your feedback.

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