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Display Connected but black Screen and Display off

Last Post

Posts: 1

Xude

Registered

Dec 10, 2019 10:34 pm

(@xude)

New Member

Joined: 1 month ago

Every time I press on the ip to connect my 2nd device to blackscreen and there is display off.

1 Reply

Posts: 385

spacedesk Lea

Moderator

Dec 11, 2019 9:22 am

(@spacedesklea)

Famed Member

Joined: 9 months ago

Hi @xude,

Have you done any user account switching or remote desktop connection before using spacedesk?

Could you please run services.msc on your primary machine, find spacedeskService then right-click restart it.
Then try to connect again with spacedesk viewer.
If problem still persist, please send us the following for further analysis:

- run dxdiag.exe on primary machine, click "Save All Information" then save the output file (dxdiag.txt)
- all *.etl files on C:\Users\Public\spacedesk_logs folder

Please save all the requested file in one folder, right-click then Send to -> Compressed (zipped) folder, then attach the zip file on your next reply.

Looking forward to your feedback.

Best regards,

Lea
Software Developer
datronicsoft Inc.
One Corporate Centre, Unit 3012
Meralco Ave. Corner Doña Julia Vargas Ave.
Ortigas Center, Pasig City, 1605
Metro Manila, Philippines
www.datronicsoft.com.ph