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Disconnected by server error  


b.p
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 b.p
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Everything was ok a month ago. Server error:code: 2-5-6; info: 0-5-8.
Connection time: 12 sec. Black screen.
14 Replies
spacedesk Lea
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Hi @b-p,
we have released a new spacedesk Driver version 0.9.20 on our website. Please try this new version and check if you still get the same problem.
In case new version didn't help, please send us the following info:
Primary machine
- operating system (Windows 7 / 8.1 / 10)
- graphics adapter (AMD / Intel / Nvidia / Microsoft Basic Display)
- network type (wired / wireless/ USB tethering / wifi direct)
Secondary machine
- client type (Android / iOS / Windows / HTML5)
- network type (wired / wireless/ USB tethering / wifi direct)
Please also run dxdiag.exe on your primary machine, click "Save All Information" then attach the output file (dxdiag.txt) on your next reply.
Looking forward to your feedback.
For further questions and/or discussions, please don't hesitate to contact us.
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spacedesk Lea
Posts: 1383
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Posted by: @b-p
Everything was ok a month ago. Server error:code: 2-5-6; info: 0-5-8.
Connection time: 12 sec. Black screen.

Hi @b-p,
Do you have Nvidia Shadowplay/screen record currently running on your primary machine?
If yes, please stop it before connecting a spacedesk viewer.
Current spacedesk has a known conflict with Nvidia Shadowplay technology.
Looking forward to your feedback.

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nbq
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Hi, I have an error:

Error Code: [-, -, 2, 5, 0]

Error Info: [-, -, 0, 2, 4]

Connected time: 00:00:01

OS: Windows 7 x64

Driver version: 0.9.2

Graphics adapter: Radeon R7

Network: WiFi 802.11n (5hHz) / 100Base-TX

Client: iPad Pro 9.7”, IOS 13.1.3

 

I tried to reinstall driver, but that doesn't help.

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spacedesk Lea
Posts: 1383
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Hi @nbq,

Did you notice any error bubble message on your primary machine upon connection attempt?
For further analysis, could you please run dxdiag.exe on your primary machine, click "Save all information" and attach the output file on your next reply.

Looking forward to your feedback.

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nbq
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Hi, sorry for ignoring, I don't have regular access to that PC. 

You're right, I have an error message: Error - Driver not available! Here is <a href=" removed link " target="true">img.

Also on the "server monitor" (I don't know how to call it right) I see that there's may be an error, but status is still "ON".  Img is <a href=" removed link " target="true">here.

Here's my "dxdiag" <a href=" removed link " target="true">output

 

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spacedesk Lea
Posts: 1383
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Hi @nbq,
Could you please download the spacedesk_LateActivationDisable.zip here then right-click Extract files.
Inside you will find spacedesk_LateActivationDisable.cmd file, just right-click and run as administrator then reboot your Windows 7 primary machine.
After reboot, please check if you still get the "error - driver not available".
Looking forward to your feedback.
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Gringozoid
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Hi I'm having the same issue. Disconnected by server error. Error Code 2-5 Error Info: 0-5

I also turned off my Geforce Experience In game Overlay (Screen Capture).

Here's my DxDiag info. 

------------------
System Information
------------------
Time of this report: 2/28/2020, 07:08:27
Machine name: DELL
Machine Id: {BDE21DC7-923D-466B-AE74-8BFD7FC74734}
Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: XPS 15 9570
BIOS: 1.13.0 (type: UEFI)
Processor: Intel(R) Core(TM) i9-8950HK CPU @ 2.90GHz (12 CPUs), ~2.9GHz
Memory: 32768MB RAM
Available OS Memory: 32504MB RAM
Page File: 11933MB used, 25433MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 144 DPI (150 percent)
System DPI Setting: 288 DPI (300 percent)
DWM DPI Scaling: Enabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.1.3
DxDiag Version: 10.00.18362.0387 64bit Unicode

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Gringozoid
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Reinstalled and it worked!

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spacedesk Lea
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Hi @gringozoid,
Did you install the most recent spacedesk Driver version 0.9.32?

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Gringozoid
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Yes, all sorted 🙂

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AereoNinja
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hi can you please help me?I have an error  error code2-5-6-    error info 0-5-8-    connected time: 00:00:11
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spacedesk Lea
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Hi @aereoninja,

Is your primary machine Windows 10? and graphics adapter Nvidia?
If yes, do you maybe have Nvidia ShadowPlay/screen recording enabled?
If yes, please disable it before connecting spacedesk.
For more info, please also check troubleshooting chapter in our user manual.
https://spacedesk.net/user-manual

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AereoNinja
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it is windows 10 x64bit, i have graphics adapter Nvidia, and i haven't enabled nvidia shadowplay
 
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spacedesk Lea
Posts: 1383
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Hi @aereoninja,

I prepared a diagnostic script here, please download then extract it.
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Looking forward to your feedback.

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