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Disconnected by ser...
 

Disconnected by server error  


b.p
Posts: 1
 b.p
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Joined: 3 months ago
Everything was ok a month ago. Server error:code: 2-5-6; info: 0-5-8.
Connection time: 12 sec. Black screen.
6 Replies
spacedesk Lea
Posts: 338
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Joined: 8 months ago
Hi @b-p,
we have released a new spacedesk Driver version 0.9.20 on our website. Please try this new version and check if you still get the same problem.
In case new version didn't help, please send us the following info:
Primary machine
- operating system (Windows 7 / 8.1 / 10)
- graphics adapter (AMD / Intel / Nvidia / Microsoft Basic Display)
- network type (wired / wireless/ USB tethering / wifi direct)
Secondary machine
- client type (Android / iOS / Windows / HTML5)
- network type (wired / wireless/ USB tethering / wifi direct)
Please also run dxdiag.exe on your primary machine, click "Save All Information" then attach the output file (dxdiag.txt) on your next reply.
Looking forward to your feedback.
For further questions and/or discussions, please don't hesitate to contact us.
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spacedesk Lea
Posts: 338
Moderator
(@spacedesklea)
Famed Member
Joined: 8 months ago
Posted by: @b-p
Everything was ok a month ago. Server error:code: 2-5-6; info: 0-5-8.
Connection time: 12 sec. Black screen.

Hi @b-p,
Do you have Nvidia Shadowplay/screen record currently running on your primary machine?
If yes, please stop it before connecting a spacedesk viewer.
Current spacedesk has a known conflict with Nvidia Shadowplay technology.
Looking forward to your feedback.

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nbq
Posts: 1
 nbq
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Joined: 3 weeks ago

Hi, I have an error:

Error Code: [-, -, 2, 5, 0]

Error Info: [-, -, 0, 2, 4]

Connected time: 00:00:01

OS: Windows 7 x64

Driver version: 0.9.2

Graphics adapter: Radeon R7

Network: WiFi 802.11n (5hHz) / 100Base-TX

Client: iPad Pro 9.7”, IOS 13.1.3

 

I tried to reinstall driver, but that doesn't help.

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spacedesk Lea
Posts: 338
Moderator
(@spacedesklea)
Famed Member
Joined: 8 months ago

Hi @nbq,

Did you notice any error bubble message on your primary machine upon connection attempt?
For further analysis, could you please run dxdiag.exe on your primary machine, click "Save all information" and attach the output file on your next reply.

Looking forward to your feedback.

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nbq
Posts: 1
 nbq
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Joined: 3 weeks ago

Hi, sorry for ignoring, I don't have regular access to that PC. 

You're right, I have an error message: Error - Driver not available! Here is <a href=" removed link " target="true">img.

Also on the "server monitor" (I don't know how to call it right) I see that there's may be an error, but status is still "ON".  Img is <a href=" removed link " target="true">here.

Here's my "dxdiag" <a href=" removed link " target="true">output

 

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spacedesk Lea
Posts: 338
Moderator
(@spacedesklea)
Famed Member
Joined: 8 months ago
Hi @nbq,
Could you please download the spacedesk_LateActivationDisable.zip here then right-click Extract files.
Inside you will find spacedesk_LateActivationDisable.cmd file, just right-click and run as administrator then reboot your Windows 7 primary machine.
After reboot, please check if you still get the "error - driver not available".
Looking forward to your feedback.
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