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Connection Issues  


Nat
Posts: 3
 Nat
Registered
(@nat)
New Member
Joined: 2 months ago

I was having issues with the previous version of Spacedesk so I updated it to the new version of Spacdesk. Now my primary device no longer connects with my secondary device. My secondary device still shows my primary device, but whenever I try to connect them I get a popup on the secondary device saying connection failure. I have updated both the app on my tablet, the Spacedesk software, my computer software, and restarted both devices. I am also not using Nvidia ShadowPlay or a virtual vpn.

5 Replies
spacedesk Lea
Posts: 2368
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @nat,

Did you get an error code on viewer app upon connection attempt?
Did you notice any error notification on primary machine?

For further analysis, could you please send us the following details:
Primary Machine
- operating system (Windows 8.1/10)?
- graphics adapter (AMD/Intel/Nvidia)
- network connection type (wired/wireless/USB tethering/WiFi Direct)

Secondary Machine
- Viewer type (Android/iOS/Windows/HTML5)
- network connection type (wired/wireless/USB tethering/WiFi Direct)

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Nat
Posts: 3
 Nat
Registered
(@nat)
New Member
Joined: 2 months ago

Hi @spacedesk Lea,

Thank you for the fast reply.

On the secondary viewer, all it does is give a popup that says "Connection failure Unable to connect!" upon connection attempt.

I did not receive an error notification on my primary machine.

Primary Machine
- operating system is Windows 10
- graphics adapter is Intel (Intel (R) UHD Graphics 620)
- network connection type is wireless is believe 
(I use wifi to connect my devices)

Secondary Machine
- Viewer type is an Android
- network connection type is wireless
(I use wifi to connect my devices)

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spacedesk Lea
Posts: 2368
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @nat,
Is your wireless network stable/reliable?
Can you quickly try to run "services.msc" on your primary machine, find spacedeskService and restart it, then try again to connect.

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Nat
Posts: 3
 Nat
Registered
(@nat)
New Member
Joined: 2 months ago

Hi @spacedesk Lea,

My internet connection is stable removed link
I ran "services.msc" on my primary machine, found spacedeskService, and restarted it. But I still ran into the same error as before that was "Connection failure Unable to connect!" upon connection attempt.

Reply
spacedesk Lea
Posts: 2368
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @nat,

Could you also please try the most recent spacedesk Driver v0984 form our website - https://spacedesk.net/.

If the issue still persist, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/ilm5em35h0ygsfm/2020_spacedeskDiagnosticTool.zip?dl=0

Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by trying to connect the viewer app), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

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