Facebook Like Button

Welcome Visitor! Please Login or Register
Connection Drops on...
 
Share:
Notifications
Clear all

Connection Drops on Idle  


raby
Posts: 4
 raby
Registered
(@raby)
New Member
Joined: 2 months ago

Connection works fine while there's movement.
If inactive for some time the client disconnects.

5 Replies
raby
Posts: 4
 raby
Registered
(@raby)
New Member
Joined: 2 months ago

Connection works fine as long as there's movement (moving the mouse, playing a video, etc).

After ~1 minute or less of inactivity, the client disconnects, and displays a still frame, not even noticing that the server has disconnected.

I have to manually disconnect the client, and reconnect it to the server.

Then the cycle repeats itself.

Laptop: HP Pavilion x360 - 14-ba004np
Laptop OS: Windows 10 Home 64 bits
Tablet: ASUS MeMO Pad HD7 (ME173X)
Tablet OS: LineageOS 12.1

I'm using the latest version of spacedesk for both server and client.

Thank you for your support, I really like this product. Besides this problem, it's basically flawless!

P.S. 100 character limit in the question is a joke.

Reply
spacedesk Lea
Posts: 1070
Moderator
(@spacedesklea)
Illustrious Member
Joined: 1 year ago

Hi @raby,

Thank you for reporting this issue.
This unstable connection issue is still a known issue in our software.
We are still on continuous improvement of our software (including connection stability) and we will get back to you as soon as we have a new version with possible fix for this issue.

In the meantime, to further analyze the problem could you please download the attached 2020_spacedeskDiagnosticTool.zip file below then extract it.
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue, make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Looking forward to your feedback.

Reply
raby
Posts: 4
 raby
Registered
(@raby)
New Member
Joined: 2 months ago

I'm sorry for the late reply, but I couldn't login for some reason and then I forgot about it.

Posted by: @spacedesklea

This unstable connection issue is still a known issue in our software.

hmm I see. Anyway, I'll get back to you once I have the debug files.

I really want to see this program go mainstream, because that would mean a whole lot of old devices (like my budget tablet from 2013) would be out of landfills, and instead used to increase the productivity of their owners. Thank you for your support 🙂

Reply
raby
Posts: 4
 raby
Registered
(@raby)
New Member
Joined: 2 months ago

Hi again,

Here's the debug files as I promised. There's two of them, the first one, the connecting dropped, but it picked back up, but in the second one, the client didn't noticed that the server lost connection and kept displaying a still frame.

Reply
spacedesk Lea
Posts: 1070
Moderator
(@spacedesklea)
Illustrious Member
Joined: 1 year ago

Hi @raby,

Thanks for sending the diagnostic files.
We are currently analyzing it.
We will get back to you as soon as we have any news regarding this issue.

Reply

spacedesk forum footer

Copyright © 2020 spacedesk Support Forum