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Connected - Display Off  


jameSK
Posts: 1
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(@jamesk)
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Joined: 3 weeks ago

Hi , 

Error "SpaceDesk Keyboard/Mouse Driver unavailable"

And " Connected - Display Off "

Thanks

 

12 Replies
Tollol0l
Posts: 6
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(@tollol0l)
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Joined: 3 weeks ago

Same here

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spacedesk Lea
Posts: 2461
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(@spacedesklea)
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Joined: 2 years ago

Hi @jamesk and @tollol0l,

Did you notice any error notification on your Windows 10 primary machine?
For further analysis, could you please send us the following details:
Primary Machine
- operating system (Windows 8.1/10)?
- graphics adapter (AMD/Intel/Nvidia)
- network connection type (wired/wireless/USB tethering/WiFi Direct)

Secondary Machine
- Viewer type (Android/iOS/Windows/HTML5)
- network connection type (wired/wireless/USB tethering/WiFi Direct)

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Tollol0l
Posts: 6
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Joined: 3 weeks ago

Primary Machine
- operating system : Windows 10
- graphics adapter : Nvidia
- network connection : type wireless

Secondary Machine
- Viewer type : Android
- network connection type : wireless

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spacedesk Lea
Posts: 2461
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(@spacedesklea)
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Joined: 2 years ago

Hi @tollol0l,
thanks for the info.
Do you maybe have splashtop installed on your primary machine?

To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0

Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and reproduce the display off issue), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

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Tollol0l
Posts: 6
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Joined: 3 weeks ago

The file is here

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spacedesk Lea
Posts: 2461
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(@spacedesklea)
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Joined: 2 years ago

Hi @tollol0l,
Thanks for sending the diagnostic logs.
We are currently analyzing it.
We have a potential fix for this issue - Error "SpaceDesk Keyboard/Mouse Driver unavailable".
It will be available in our next driver release very soon.

As for the display Off, can you quickly try to run services.msc on your primary machine, find "spacedeskService" and restart it. Then try to connect again.
If it did not help, can you try to run the MSI installer and select "Repair".

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Tollol0l
Posts: 6
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Joined: 3 weeks ago

It has not changed anything, but thanks

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spacedesk Lea
Posts: 2461
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(@spacedesklea)
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Joined: 2 years ago

Hi @tollol0l,
Thanks for quickly trying it.
We will get back to you as soon as we have a new version released on our website.

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spacedesk Lea
Posts: 2461
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(@spacedesklea)
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Joined: 2 years ago

Hi @tollol0l,
Could you please try our most recent spacedesk Driver v0995 on our website https://spacedesk.net/.

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Tollol0l
Posts: 6
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(@tollol0l)
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Joined: 3 weeks ago

I no longer have the keyboard and mouse error, but the error connected - Display OFF persist

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spacedesk Lea
Posts: 2461
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @tollol0l,
Thanks for confirmation.
Could you please run again the spacedesk diagnostic script with the latest driver v0995 then send us the new logs.

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Tollol0l
Posts: 6
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(@tollol0l)
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Joined: 3 weeks ago

I'm sorry, I stop try to use spacedesk 

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