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Connected - Display OFF  


NicholasM
Posts: 1
Registered
(@nicholasm)
New Member
Joined: 3 months ago

I downloaded this app and installed everything but when I open it up on my android phone (fully up to date) it gives me a bouncing around message saying "Connected - Display OFF" What do I do?

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1 Reply
spacedesk Lea
Posts: 2368
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @nicholasm,

Did you notice any error notification on your primary machine?
Is your android viewer app set to auto-reconnect? If yes, can you try to disable it temporarily and try to connect again and check if the viewer will return an error code.

Could you please also check on your primary machine side if there's a detached secondary display on your display settings window?

For further analysis could you please send us the following details:
Primary Machine
- operating system (Windows 8.1/10)?
- graphics adapter (AMD/Intel/Nvidia)
- network connection type (wired/wireless/USB tethering/WiFi Direct)

Secondary Machine
- Viewer type (Android/iOS/Windows/HTML5)
- network connection type (wired/wireless/USB tethering/WiFi Direct)

Please also run dxdiag.exe on your primary machine, click "Save All Information", then attach the output file (dxdiag.txt) on your next reply.
PS: Attach option should be visible on your side after your second post.

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