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Connected display i...
 

Connected display is off  

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souvik97
Posts: 8
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(@souvik97)
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When i connect using the 5ghz network the device shows that the display is off.. But on 2.4 ghz it works fine.
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spacedesk Nicole
Posts: 18
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(@spacedesknicole)
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Joined: 4 months ago

Hi @souvik97,

Can you please verify if this problem happens on the same primary and secondary machine?
When using 5GHz network and during display off, is there another display plugged in the Display Settings?

Please also include the following information:
- Primary and Secondary machine's operating systems
- Primary machines's Graphics adapter (AMD/Intel/Nvidia/Microsoft Basic Display)
- Network connection type (Wired/Wireless/USB tethering/Wifi Direct/Hosted Network)

Looking forward to your feedback.

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souvik97
Posts: 8
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Joined: 4 weeks ago

Thanks for the reply

  • I have my laptop on which the server is running.  And i have 2 android devices which i use as a secondary display. After connecting to the server the primary device works fine but on secondary device it shows display off

There is no other external display connected when I'm facing this display off problem. 

 

Primary System OS- WINDOWS 10 1903

Secondary OS- ANDROID 6.0,ANDROID 9.0

Graphics Adapter - Intel UHD Graphics 630 / Nvidia MX150

Network Connection Type- WIRELESS (5GHZ MODE)

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spacedesk Nicole
Posts: 18
Moderator
(@spacedesknicole)
Eminent Member
Joined: 4 months ago

Hi @souvik97,

Thank you for the feedback.

Please attach the following files on your next response:
- all spacedesk_log_xxxx.etl log files located in C:\Users\Public\spacedesk_logs folder (just right-click the folder then send to compressed (zipped) folder).
- run dxdiag.exe on your Primary Machine, click "Save all information" and send us the output file (Dxdiag.txt)

Looking forward to your feedback.

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souvik97
Posts: 8
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(@souvik97)
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Joined: 4 weeks ago

hello. i have attached all the required files.. i have zipped the logs folder and dxdiag info in one file.

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