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Luiz Claudio Bittencourt
Posts: 2
(@luiz-claudio-bittencourt)
New Member
Joined: 3 weeks ago

Instalei última versão do w 10 64bit em uma nova máquina e não consigo mais conecta minha tablet sansung s6, tentei microsoft e me orientara entrar em contato com vocês. Alguém pode me ajudar?

3 Replies
spacedesk Lea
Posts: 1299
Moderator
(@spacedesklea)
Illustrious Member
Joined: 1 year ago

Hi @luiz-claudio-bittencourt,

Can you further describe the problem?
Cannot discover the primary machine?
Did you get any error code upon connection attempt?
Did you notice any error notification on primary machine upon connect?

Please also check our troubleshooting chapter in our user manual.
https://spacedesk.net/user-manual/

For further analysis, could you please run dxdiag.exe on your primary machine, click "Save All Information" then send us the output file (dxdiag.txt).
PS: Attach option should be visible after your second post.

Reply
Luiz Claudio Bittencourt
Posts: 2
(@luiz-claudio-bittencourt)
New Member
Joined: 3 weeks ago

Meu caro não domino muito bem configurações, mas já tentei até com os técnicos da microsoft, troquei minha cpu por uma nova mais potente para ministrar aulas de projeto. Utilizo uma tablet sangug s6 e agora uma placa asus. Não consigo conectar o pc com a tablet, poderia me ajudar

Reply
spacedesk Lea
Posts: 1299
Moderator
(@spacedesklea)
Illustrious Member
Joined: 1 year ago

Hi @luiz-claudio-bittencourt,

Did you already checked our user manual and follow the steps on how to setup and use spacedesk?
https://spacedesk.net/user-manual/

Posted by: @spacedesklea

Can you further describe the problem?
Cannot discover the primary machine?
Did you get any error code upon connection attempt?
Did you notice any error notification on primary machine upon connect?

Are both primary machine and secondary machine connected on the same local area network?

 

Reply

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