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daniele_gir
Posts: 1
Registered
(@daniele_gir)
New Member
Joined: 8 months ago

Non riesco a trovare l'IP sia sul telefono che sul computer 

1 Reply
spacedesk Lea
Posts: 2368
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @daniele_gir,
Are both primary machine and secondary machine connected on the same local area network? Do you have VPN enabled? Do you have third-party firewall installed?
What is your spacedesk Viewer type (Android/iOS/Windows)?
What is your network connection type (wired/wireless/USB tethering/wifi direct)?

For assistance, please also check our troubleshooting - network connection chapter in our user manual https://spacedesk.net/user-manual/.

For further analysis, could you please run dxdiag.exe on your primary machine, click "Save All Information" then attach the output file (dxdiag.txt) on your next reply.
PS: Attach option should be visible after your second post.

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