Can't install

Last Post

Posts: 2

Steen I.

Registered

Mar 31, 2021 12:07 am

(@steen-i)

New Member

Joined: 3 weeks ago

Tried to update and install ver. 0.9.89. I have earlier used ver. 0.9.87, without any problems. After I tried to update the installer failed and at the same deleted datronicsoft library from my computer.

Error message:

An error has been encountered while installing spacedesk driver. Installation will be stopped.

Then a another error message:

There is a problem with the Installer package. A program run as part of the setup did not finish as expected. Contact your.....

After that the installation rolled back.

Computer:

Windows 10, 64bit

16 GB ram

Topic Tags

installation error

3 Replies

Posts: 2368

spacedesk Lea

Moderator

Mar 31, 2021 10:28 am

(@spacedesklea)

Illustrious Member

Joined: 2 years ago

Hi @steen-i,
For further analysis, could you please send us the following:
- run dxdiag.exe on your primary machine, click "Save all information" and send us the output file
- spacedeskSetup.log file located in C:\Users\Public
- setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

PS: Attach option should be visible on your side after your second post.

Posts: 2

Steen I.

Registered

Apr 06, 2021 11:00 pm

(@steen-i)

New Member

Joined: 3 weeks ago

I saw that there was a new version 0.9.90. I downloaded it and could then install without any problems.

Regards

Steen

Posts: 2368

spacedesk Lea

Moderator

Apr 07, 2021 8:29 am

(@spacedesklea)

Illustrious Member

Joined: 2 years ago

Hi @steen-i,
We are glad to hear that spacedesk installation works now on your side.
In case you encounter other issue with spacedesk, just let us know.

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