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[Solved] Can't install  


Steen I.
Posts: 2
Registered
(@steen-i)
New Member
Joined: 3 weeks ago

Tried to update and install ver. 0.9.89. I have earlier used ver. 0.9.87, without any problems. After I tried to update the installer failed and at the same deleted datronicsoft library from my computer.

Error message:

An error has been encountered while installing spacedesk driver. Installation will be stopped.

Then a another error message:

There is a problem with the Installer package. A program run as part of the setup did not finish as expected. Contact your.....

After that the installation rolled back.

Computer:

Windows 10, 64bit

16 GB ram

Topic Tags
3 Replies
spacedesk Lea
Posts: 2368
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @steen-i,
For further analysis, could you please send us the following:
- run dxdiag.exe on your primary machine, click "Save all information" and send us the output file
- spacedeskSetup.log file located in C:\Users\Public
- setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

PS: Attach option should be visible on your side after your second post.

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Steen I.
Posts: 2
Registered
(@steen-i)
New Member
Joined: 3 weeks ago

Hi

I saw that there was a new version 0.9.90. I downloaded it and could then install without any problems.

Regards

Steen

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spacedesk Lea
Posts: 2368
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @steen-i,
We are glad to hear that spacedesk installation works now on your side.
In case you encounter other issue with spacedesk, just let us know.

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