Can't find primary machine, tried everything, what else can ...

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puddingpot

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Feb 17, 2021 8:38 pm

(@puddingpot)

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Joined: 1 week ago

For the life of me, I cannot seem to detect main machine from the viewer, or establish a connection with manual IP input

Main machine i5-9500, RTX 2070S, 1tb SSD, 8gb DDR4 2400 RAM.

Secondary machine: Surface Pro 4, i5, 128gb storage with 64gb external microsd, 4gb RAM.

My internet speed averages 600mb removed link

I have read the manual and

checked that both driver and viewer are installed correctly on either machines
checked firewalls on main that spacedesk is allowed through
tried desktop on ethernet connection with secondary on wifi (still the same network) (tried using both wifi and ethernet IP)
tried desktop and secondary on the same wifi
tried desktop hotspotting secondary (tried hotspot IP and wifi IP)
checked router settings that network isolation is inactive
not using VPN while trying to establish connection
tried using HTML5 viewer

please help me. I really cannot afford a secondary monitor right now but I really need it and this was my best hope of using my old surface as a stand-in until I save up enough.

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5 Replies

Posts: 2058

spacedesk Lea

Moderator

Feb 18, 2021 9:08 am

(@spacedesklea)

Illustrious Member

Joined: 2 years ago

Hi @puddingpot,
Can you try to ping the IP address of secondary machine form your primary machine (and vice versa) to check if both machines are reachable to each other?
Are both primary and secondary machine Windows 10 operating system?
Can you check on primary machine if spacedeskService is running, just run services.msc find spacedeskService and check the status?
What are the current network profile of both machines? Private or Public?

puddingpot

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(@puddingpot)

Joined: 1 week ago

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Posts: 3

Feb 18, 2021 8:36 pm

Reply to

spacedesk Lea

Posted by: @spacedesklea

Hi @puddingpot,
Can you try to ping the IP address of secondary machine form your primary machine (and vice versa) to check if both machines are reachable to each other?
Are both primary and secondary machine Windows 10 operating system?
Can you check on primary machine if spacedeskService is running, just run services.msc find spacedeskService and check the status?
What are the current network profile of both machines? Private or Public?

Hi Lea

I tried pinging from secondary (on ethernet, wifi and hotspot) and got General Failure x3, 100% loss of packets (4 packets sent).

I'm not sure what could be causing this.

When pinging from primary, I got request timed out x3, 100% loss of packets (4 packets sent).

They are both running Windows 10 OS. Network profiles for both are private.

Posts: 2058

spacedesk Lea

Moderator

Feb 19, 2021 9:24 pm

(@spacedesklea)

Illustrious Member

Joined: 2 years ago

Hi @puddingpot,
Can you also check if Network Discovery is enabled on both machines?
Do you have third party firewall software installed? Or just the Windows built in firewall on both machines?

puddingpot

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(@puddingpot)

Joined: 1 week ago

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Posts: 3

Feb 19, 2021 10:10 pm

Reply to

spacedesk Lea

Posted by: @spacedesklea

Hi @puddingpot,
Can you also check if Network Discovery is enabled on both machines?
Do you have third party firewall software installed? Or just the Windows built in firewall on both machines?

Network Discovery is enabled on both machines. I only have the windows built in firewall on both machines.

Posts: 2058

spacedesk Lea

Moderator

Feb 19, 2021 10:33 pm

(@spacedesklea)

Illustrious Member

Joined: 2 years ago

Hi @puddingpot,,
Can you maybe try the Network reset option on both machines?
Just open the Windows settings -> Network & Internet, below there's a Network reset link/button, then reboot your primary and secondary machine.

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Can't find primary machine, tried everything, what else can I do?

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