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Cant download spacedesk server  


teksi
Posts: 2
Registered
(@teksi)
New Member
Joined: 2 years ago

I got two errors when trying to download it. Pictures about them:

first this pops up:<a href=" removed link "> removed link

then this:<a href=" removed link "> removed link

7 Replies
teksi
Posts: 2
Registered
(@teksi)
New Member
Joined: 2 years ago

Okay website wont show them so errors say: "An error has been encountered while installing spacedesk driver. Installation will be stopped.

 

Then another screen pops out and says: "There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."

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spacedesk Lea
Posts: 2472
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @teksi,

Looks like you were able to download our spacedesk msi installer from our website.
And it seems that you have error message during installation.
For further analysis, could you please send us the following for further analysis:
- dxdiag info, just run dxdiag.exe on your primary machine, click "save all information" then save the output file (dxdiag.txt)
- spacedeskSetup.log file located in C:\Users\Public
- setupapi.dev.log file located in C:\Windows\INF
Just save all files in one folder and right-click Send to -> Compressed (zipped) folder, then attach it on your next reply.

Looking forward to your feedback.

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Arkadiy
Posts: 3
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(@arkadiy)
New Member
Joined: 6 months ago

Hello I have the same error. could you help me?

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spacedesk Lea
Posts: 2472
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @arkadiy,

For further analysis, could you please send us the following for further analysis:
- dxdiag info, just run dxdiag.exe on your primary machine, click "save all information" then save the output file (dxdiag.txt)
- spacedeskSetup.log file located in C:\Users\Public
- setupapi.dev.log file located in C:\Windows\INF
Just save all files in one folder and right-click Send to -> Compressed (zipped) folder, then attach it on your next reply.

PS: Attach option should be visible on your side after your second post.

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Arkadiy
Posts: 3
Registered
(@arkadiy)
New Member
Joined: 6 months ago

Hello, sorry for not sending the files right away, the reason for this was the blocking of my account. I will send them now

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Arkadiy
Posts: 3
Registered
(@arkadiy)
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Joined: 6 months ago
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spacedesk Lea
Posts: 2472
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @arkadiy,
Thanks for sending the requested files.
Based on the log files, you changed the destination folder of spacedesk driver files to "E:\New folder" directory.
Could you please try to not change it and set it to default location which is "C:\Program Files\datronicsoft\spacedesk\".

By the way, please try our most recent spacedesk Driver v0.9.74 available on our website https://spacedesk.net/.

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