I'm working as a technical support agent at Université Laval, We have been using your software for a while but recently it doesn't work anymore. We are using a Windows 10 PC for the server and an Ipad mini for the Client. It's working with the Android Client Version, the PC client version and the html5 version, but it doesn't with any Apple devices.
My server is not detected automatically, and when I add the IP manually, it's loading infinitely with the message "IP Validation in progress". I have 2 subnet reserved and both of my devices can ping each other. I asked to my network technician to scan the network while I try to connect the devices together, but she doesn't see any activity from these devices. Do you have any clues on which different protocol the IOS version is using that Windows and Android are not using?
The PC, the iPad Mini and Space Desk have been updated with the last version.
Thank you and sorry for my broken engllish, it's not my first language