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[Solved] Cannot install  


tomtom
Posts: 6
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(@tomtom)
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Joined: 3 weeks ago

i've been trying to install it but it sends me an error to contact the page

8 Replies
spacedesk Lea
Posts: 2461
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(@spacedesklea)
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Joined: 2 years ago

Hi @tomtom,

What is your primary machine's operating system (Windows 8.1/10)?

For further analysis, could you please send us the following:
- run dxdiag.exe on your primary machine, click "Save all information" and send us the output file
- spacedeskSetup.log file located in C:\Users\Public
- setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

PS: Attach option should be visible on your side after your second post.

tomtom
Posts: 6
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(@tomtom)
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Joined: 3 weeks ago

Ok sure

tomtom
Posts: 6
Registered
(@tomtom)
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Joined: 3 weeks ago
tomtom
Posts: 6
Registered
(@tomtom)
Active Member
Joined: 3 weeks ago
spacedesk Lea
Posts: 2461
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @tomtom,
Thanks for sending the requested file.
We have a possible fix and will inform you as soon as we have a new driver release (possibly within this week).

tomtom
Posts: 6
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Thank you !!

spacedesk Lea
Posts: 2461
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(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @tomtom,
Could you please try our most recent spacedesk Driver v0995 on our website https://spacedesk.net/.

tomtom
Posts: 6
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(@tomtom)
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Joined: 3 weeks ago

Works perfect now thanks 

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