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Cannot install spacedesk driver  


tart
Posts: 3
 tart
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(@tart)
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Joined: 12 months ago

hello. i am new to spacedesk. while trying to install spacedesk driver, i am getting a popup that states "An error has been encountered while installing spacedesk driver. Installation will be stopped." Both systems are running windows 10.

7 Replies
spacedesk Lea
Posts: 1295
Moderator
(@spacedesklea)
Illustrious Member
Joined: 1 year ago
Hi @tart,
Could you please send us the following for further analysis:
- C:\Users\Public\spacedeskSetup.log
- C:\WINDOWS\INF\setupapi.dev.log
- dxdiag.txt file, just run dxdiag.exe on your primary machine, click Save All Information then save the output file.
Please save it all in one folder then right-click -> Send to -> Compressed (zipped) folder, the attach the zip file on your next reply. There should be an "Attach file" option below the editor.
Looking forward to your reply.
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tart
Posts: 3
 tart
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(@tart)
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Joined: 12 months ago

hello
for some reason it wouldnt let me upload the zip directly here, so i just put it on dropbox instead, <a href=" removed link " target="true">here it is!

thank you so much!

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spacedesk Lea
Posts: 1295
Moderator
(@spacedesklea)
Illustrious Member
Joined: 1 year ago

Hi @tart, posting URL is not allowed for security reasons. What is the size of the zip file? You can also attach the files one by one, just change the format of .log files to .txt.

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tart
Posts: 3
 tart
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Joined: 12 months ago

sorry about that, finally got the .zip file to attach!

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spacedesk Lea
Posts: 1295
Moderator
(@spacedesklea)
Illustrious Member
Joined: 1 year ago
Hi @tart,

Thank you for sending the requested file.
Currently analyzing the log files, and it shows an error:  Unable to determine presence of driver package. Error = 0x000003F1
This error is probably caused by corrupted system files.

Could you please try fixing the corrupted system files (if there's any), just follow the steps below:
1. SFC tool
  - run command prompt as administrator
  - type the command: sfc /scannow and press Enter
  - the repair process can take a while, just wait for it to finish
2. If SFC did not fix the problem, try DISM tool
  - run command prompt as administrator
  - type the command: DISM /Online /Cleanup-Image /RestoreHealth and press Enter
  - the repair process can take a while, just wait for it to finish
  - after the repair process, please restart your primary machine

After trying the steps above, please try again with spacedesk installation.
Please also try to update to the latest Nvidia Graphics adapter, you can download the latest driver version from their website. https://www.nvidia.com/Download/index.aspx

Looking forward to your feedback.
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cedasy
Posts: 1
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(@cedasy)
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Joined: 11 months ago

On my windows 10 64bit OS, can't install the driver. I receive on a popup and error code 2755.

 

 

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spacedesk Lea
Posts: 1295
Moderator
(@spacedesklea)
Illustrious Member
Joined: 1 year ago
Hi @cedasy,

Please try the following and check if you can install the spacedesk driver successfully:
1. via command prompt
 - Open Command Prompt as Administrator.
 - Type in the path to the installer file and press Enter to proceed.
2. If #1 did not work, please try the suggested methods from this link: https://appuals.com/how-to-fix-error-code-2755-when-installing-programs-or-applications/


In case the problem still persists, please send us the following files for further analysis:
- run dxdiag.exe on your primary machine, click "Save all information" and send us the output file
- spacedeskSetup.log file located in C:\Users\Public
- setupapi.dev.log file located in C:\Windows\INF
Just save all the requested files in one folder then right-click Send to Compressed (zipped) folder, then attach the zipped file on your next reply.
Looking forward to your feedback.
Reply

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