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BSOD Windows 10 (error: amdkmdag.sys )  


johnadams
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Primary Machine (server) : Windows 10 (connected through ethernet)
Secondary Machine : Windows 8 (connected through wifi)

 

Primary Machine GPU : Rx 580 8gb ( Radeon Driver version = 20.9.1 )

I am able to connect easily without any issues but i get bsod after 3-4 mins of use getting error with amdkmdag.sys ( not VIDEO_TDR_FAILURE ).

 

I used ddu and reinstalled my display drivers, but i still get the same bsod. 

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spacedesk Lea
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Hi @johnadams,

Thanks for the information.
We are currently investigating it.
Does BSOD reliably reproducible after 3-4 minutes of spacedesk connectivity?
Does your Radeon Software window open upon BSOD?
Did you notice any screen flickering before the BSOD happen?

For further analysis, could you please send us the following:
- dxdiag info (run dxdiag.exe on your primary machine, click "Save All Information", save the output file)
- mini dump file (*.dmp) of this BSOD located in C:\Windows\minidump folder

Please save all requested files in one folder and right-click "Send to" -> "Compressed (zipped) folder".

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johnadams
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hello @spacedeskLea ,

Does BSOD reliably reproducible after 3-4 minutes of spacedesk connectivity? -- YES

Does your Radeon Software window open upon BSOD?  -- I did notice radeon software trying to open on 2nd monitor and bugging, then i'd get BSOD

Did you notice any screen flickering before the BSOD happen? -- No screen flickering

 

I was able to fix the problem by installing older driver for my gpu (20.4.2) and disabling radeon software from auto-starting or closing it when while using spacedesk. (saw this in older support question)

 

Also thanks for being active and constantly helping the community!!!

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spacedesk Lea
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Hi @johnadams,

I see..
It seems that the BSOD issue is still present with the latest AMD driver.
We thought that it was fixed on version 20.8.3 of Radeon Software since we cannot reproduce it easily anymore at that time.
We were able to reproduce it again today, once.

For now, please keep on using the version Adrenalin 2020 Edition 20.4.2 Recommended (WHQL) - Release Date: 5/26/2020.

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MarkusTheGamer
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I have the same problem

Primary Machine (server) : Windows 10 (connected through Ethernet)
Secondary Machine : Windows 10 (connected through Ethernet)

 

Primary Machine GPU : Rx 470 4gb ( Radeon Driver version = 20.9.1 )

i connect and 2 seconds later BSOD [amdkmdag.sys]

I used ddu and reinstalled my display drivers, but i still get the same bsod. 

and have reinstalled space desk 

still same problem

 

 

 

 

 

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MarkusTheGamer
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version Adrenalin 2020 Edition 20.4.2

I can't use it because some games don't work

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Nedkych
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Exactly the same problem here with rx 560 by asus. I rather not downgrade the driver coz the newer version barely safe me from alot other problems with this gpu as card crashes, detecting gpu by mb problems and image qualyty problems. Damn those amd drivers. One can only hope for a helping hand from the developers... cheers.

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spacedesk Lea
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Hi @nedkych, @markusthegamer, @johnadams,

With our continuous analysis and investigation of BSOD issue of spacedesk with latest AMD driver, can you quickly try with only spacedesk HTML5 viewer connected?
Just run a web browser (e.g. Google Chrome), then go to http://viewer.spacedesk.net/ and connect to your primary machine's IP address.
Then let us know if it's also crashing.

Please keep in mind that HTML5 viewer is slower than the native (Windows/Android/iOS) viewer app due to technical limitation of HTML5/Javascript.

Looking forward to your feedback.

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MarkusTheGamer
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@spacedesk Lea 

pc crashes there too

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Nedkych
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spacedesk HTML5 viewer from my samsung tab A T515 with chrome, rx 560 main with latest 20.9.1 driver. Local network with 5 ghz wifi. That way i can force it to crash trying to open the radeon software. Same way it seems the same BSOD. I am little bit of newbie but just explain to me if you need me to try something else. Glad if i can be of any help.

P.S. spacedesk driver beta 0.9.66

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spacedesk Lea
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Hi @markusthegamer and @nedkych,

Thank you very much for quickly trying and verifying it.
We can now also reproduce it with HTML5 viewer.
We are continuously analyzing and trying to fix this issue.
We will get back to you as soon as we have news about this issue.

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spacedesk Lea
Posts: 1411
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Hi @nedkych, @markusthegamer, @johnadams,

Please try our most recent spacedesk Driver v0.9.68 on our website https://spacedesk.net/.
Then let us know if the BSOD crash on AMD driver with spacedesk connected is fixed now.
Looking forward to your feedback.

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MarkusTheGamer
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it works again but i can't change the screen resolution

 @spacedesk Lea

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Nedkych
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This time i am trying to make it crash but no luck ^^ good job guys, thanks for the help and suppord.

For the resolution... yes the tab in the windows settings is inactive. But setting up custom resolution from the android app work fine for me.

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