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blue screen  


SayyidAabid
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i am using a lenovo notebook with A6 amd

X64 OS Win 10

keeps getting a blue screen when trying to install the application.

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spacedesk Lea
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The only known BSOD issue on spacedesk Windows 10 driver is with Kaspersky Antivirus Keyboard Filter Driver. This driver is faulty and crashes Windows when spacedesk keyboard is present.
If you have Kaspersky in your primary machine, could you please try to disable the "secure data input" in the Kaspersky settings, then try again with spacedesk installation.
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simplyfais
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I have installed and used space desk.

 

I have had three incidents that it would crash windows 10 with a blue screen. 

 

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spacedesk Lea
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Hi @simplyfaisal,
Do you have Kaspersky on your primary machine?

Posted by: @spacedesklea

The only known BSOD issue on spacedesk Windows 10 driver is with Kaspersky Antivirus Keyboard Filter Driver. This driver is faulty and crashes Windows when spacedesk keyboard is present.

 

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simplyfais
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I am using avast Antivirus.

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spacedesk Lea
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Hi @simplyfaisal,

To check if there's a conflict between spacedesk installation and Avast antivirus that causes the blue screen, can you quickly try to disable the Avast antivirus temporarily while trying to install the spacedesk driver?
Then let us know your result.

If blue screen still persist, could you please run dxdiag.exe on your primary machine, click "Save All Information", save the output file(dxdiag.txt) then attach it on your next reply.

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simplyfais
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The space desk application installs and works however it might crash only when it is connected to the tablet. It suddenly goes into a blue screen.  This computer has no history of the blue screen in general.

The Blue screen didn't show up while it is not connected. 

 

 

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spacedesk Lea
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Hi @simplyfaisal,
Could you please try our most recent spacedesk Driver v0943 on our website.
If blue screen still persist, could you please send us the following for further analysis:
- run dxdiag.exe on your Primary Machine, click "Save all information", save the output file (Dxdiag.txt)
- most recent *.dmp file located in C:\Windows\minidump
- most recent WudfHost_ext__xxxx.dmp files located in C:\ProgramData\Microsoft\WDF
Note: ProgramData folder is hidden by default, in case you cannot find it you should enable first the "Show hidden files, folders and drives".
Just open a File Explorer -> View -> Options, on Folder Options window click View tab then click the "Show hidden files, folders and drives" to enable it then apply the changes.

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Looking forward to your feedback.

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simplyfais
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I got the blue screen again. 

it said that it was attempting to write to rom.

the photo is attached.

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spacedesk Lea
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Hi @simplyfaisal,
Is spacedesk connected when you get the blue screen?
What are the apps currently running before the blue screen?
Did you notice any lags, flickering, etc. before the blue screen?

Could you please send us the most recent dmp file (if it's available) located in C:\Windows\minidump.
Save it in a folder, compress it then attach the zip file on your next reply.

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simplyfais
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File is attached.

Usually i am running, chrome outlook and word are open. in this last instance, it was laggy. 

 

Normally I am tethering through USB.

 

this only happens when the space desk is being used. it does not happen when it is not active.

 

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spacedesk Lea
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Hi @simplyfaisal,
Thanks for sending the dump file.
We are currently analyzing it.

Posted by: @simplyfaisal

Usually i am running, chrome outlook and word are open. in this last instance, it was laggy. 

Is it also lag on your main monitor? or only in spacedesk viewer screen?
Is it always laggy right before the blue screen?

For now, could you please monitor the spacedeskService.exe memory usage on your task manager while it is connected, check if it's slowly increasing.
Then please also run dxdiag.exe on your primary machine, click "Save All Information", save the output file(dxdiag.txt) then attach it on your next reply.

 

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simplyfais
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Posted by: @spacedesklea

Then please also run dxdiag.exe on your primary machine, click "Save All Information", save the output file(dxdiag.txt) then attach it on your next reply.

Should i run this while the spacedesk extended monitor is running? or any time?

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spacedesk Lea
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Posted by: @simplyfaisal

Should i run this while the spacedesk extended monitor is running? or any time?

Hi @simplyfaisal,
you can run dxdiag with/without spacedesk connected, whatever you prefer..

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spacedesk Marcel
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Crashdump analysis clearly points to Avast driver software.
Avast driver aswArPot.sys is crashing the Windows 10 PC
while operating spacedesk. 
aswArPot.sys seems to be a network filter driver inspecting network traffic.
We informed Avast via their facebook page.
Let us see if and how they will react...
Can you tell a bit more about this?
Under which circumstances does this happen?
How often is it happening? Rarely? Very often? Always?

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simplyfais
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Posted by: @marcelruedinger

Crashdump analysis clearly points to Avast driver software.
Avast driver aswArPot.sys is crashing the Windows 10 PC
while operating spacedesk. 
aswArPot.sys seems to be a network filter driver inspecting network traffic.
We informed Avast via their facebook page.
Let us see if and how they will react...
Can you tell a bit more about this?
Under which circumstances does this happen?
How often is it happening? Rarely? Very often? Always?

 I say that it happens of an at least twice a day while I am running space desk.

That's between often and always. 

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simplyfais
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Please find the attached dxdiag.exe log

Sometimes it is laggy on the main monitor. I will test some more to see if it is overusing resources and memory.

 

 

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simplyfais
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Please find the attached dump file and screenshot Also note that I had updated to the latest 9.45

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spacedesk Lea
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Hi @simplyfaisal,
thanks for sending another dump file.
Dump analysis shows the same as the previous one (you can see it on the attached dump analysis below), the Avast network filter driver (aswArPot.sys) is crashing when doing network transfer over RNDIS driver (USB tethering connection), in this case you are using it for spacedesk connection.
BSOD will probably also happen even without spacedesk as long as you have USB tethering connection with continuous network transfer activity going on.

We already contacted Avast about it, so far they don't have feedback yet.

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spacedesk Lea
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Hi @simplyfaisal,
Avast response points to a mobile phone USB driver problem.
Can we contact you via email to analyze further?

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simplyfais
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Posted by: @spacedesklea

Hi @simplyfaisal,
Avast response points to a mobile phone USB driver problem.
Can we contact you via email to analyze further?

waiting for your email.

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simplyfais
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Yes, I am waiting for your email.

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spacedesk Lea
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Hi @simplyfais,

We have sent you an email last July 24, 2020.
Did you not receive it?
It has a subject: spacedesk forum - BSOD issue with Avast.
We sent it to your registered email account (gmail).

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simplyfais
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Posted by: @spacedesklea

Hi @simplyfais,

We have sent you an email last July 24, 2020.
Did you not receive it?
It has a subject: spacedesk forum - BSOD issue with Avast.
We sent it to your registered email account (gmail).

Email located. Thank you for your usual support.

 

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spacedesk Marcel
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Thanks for the email conversation. 
Avast doesn't seem to be the culprit.
The problem seems to be the USB driver used by the mobile phone for USB Tethering.
Can you check if there is maybe a newer version of this mobile phone USB driver and try to update?

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willgart
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Hi, me too I got a BSOD as soon as I connect my android to my PC other the network.

I dint have an antivirus (except the default windows 10 one)

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spacedesk Lea
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Hi @willgart,
Did you connect the spacedesk over the wifi network or USB tethering?
For further analysis could you please send us the following:
- run dxdiag.exe on your Primary Machine, click "Save all information" and send us the output file (Dxdiag.txt)
- recent .dmp file of this BSOD issue located in C:\Windows\minidump folder

PS: Attach option should be visible after your second post.

Looking forward to your feedback.

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