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Connected Display OFF  


Alex__333
Posts: 2
Registered
(@alex__333)
New Member
Joined: 2 months ago
  1. Good afternoon, before connecting the second device to the main machine, everything worked.
    After I tried to connect the tablet to the computer, I cannot connect any device.
  2. I have tried reinstall app in all devices but this didn’t help.
  3. Please help me ser!
1 Reply
spacedesk Lea
Posts: 1275
Moderator
(@spacedesklea)
Illustrious Member
Joined: 1 year ago

Hi @alex__333,
Did you also tried reinstalling the spacedesk Driver on your primary machine?
And you still cannot connect anymore?
Does your viewer app disconnecting with error code/info? Or just showing "display off" status?
Did you check your display settings window (on primary machine) if you can find a detached secondary display?
Can you also click the spacedesk tray icon and check if the spacedesk SERVER window indicates a connected display (e.g. connection count is not zero) ?

For assistance, please also check the troubleshooting procedures in our user manual. https://spacedesk.net/user-manual/

For further analysis, could you please run dxdiag.exe on your primary machine, click "Save All Information" then save the output file (dxdiag.txt) and attach it on your next reply.
PS: Attach option should be visible after your second post.

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