Audio crackling while projecting?

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Posts: 3

ccm

Registered

Jan 17, 2020 6:46 pm

(@ccm)

New Member

Joined: 9 months ago

Hi all,

I'm finding this software really useful, but I have a small, distracting, problem with it. While my secondary device is connected to my main device via spacedesk (I'm connecting via hotspot), my speakers will randomly crackle while I am playing audio.

I don't see why one of these things should affect the other, but I'm quite sure it only happens when I'm using spacedesk. Any ideas on how to address this?

5 Replies

Posts: 1288

spacedesk Lea

Moderator

Jan 20, 2020 5:42 pm

(@spacedesklea)

Illustrious Member

Joined: 1 year ago

Hi @ccm,

This is the first time we received such bug report.
Which application did you use for playing audio?
Did you try several audio player apps (e.g. VLC, Windows Media player, Spotify, etc..) and get the same audio crackling problem in all apps?

Posts: 3

ccm

Registered

Jan 25, 2020 5:09 pm

(@ccm)

New Member

Joined: 9 months ago

Hi Lea,

It happens from any source. I have noticed it on Tidal, Windows Media Player, web audio, et cetera.

Posts: 1288

spacedesk Lea

Moderator

Jan 27, 2020 10:54 am

(@spacedesklea)

Illustrious Member

Joined: 1 year ago

Hi @ccm,
Thank you for the feedback.
We are trying to reproduce the issue on our side, but so far not successful.
For further analysis, could you please run dxdiag.exe on your primary machine, click "Save All Information", save the output file (dxdiag.txt) then attach it on your next reply.

Posts: 3

ccm

Registered

Feb 01, 2020 3:29 pm

(@ccm)

New Member

Joined: 9 months ago

Hi,

Here is my DxDiag.

DxDiag.txt

Posts: 1288

spacedesk Lea

Moderator

Feb 03, 2020 5:31 pm

(@spacedesklea)

Illustrious Member

Joined: 1 year ago

Hi @ccm,

Thank you for sending your dxdiag info.
Could you please try our most recent spacedesk Driver version 0.9.31 from our website.
And also try to update your Intel(R) HD Graphics 4600 driver, you can download the latest graphics driver here.
Then let us know if you still have the same audio issue.

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