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App not connecting with IP  


Mariaconstanzapreble@gmail.com
Posts: 1
(@mariaconstanzapreblegmail-com)
New Member
Joined: 5 months ago

IP address is not connecting to phone

1 Reply
spacedesk Lea
Posts: 1890
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @mariaconstanzapreblegmail-com,

Please make sure that both primary machine and android device are connected on the same local are network.

Can you discover the primary machine's IP address on your viewer app?
Or did you enter the IP address manually?
Do you have third party firewall software installed?
Do you maybe have VPN enabled?

For further assistance, please also check the troubleshooting - network connection chapter in our user manual.
https://spacedesk.net/user-manual/

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