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An error has been e...
 

An error has been encountered while installing spacedesk driver. Installation will be stopped  


trafaret
Posts: 3
Registered
(@trafaret)
New Member
Joined: 3 months ago

I installed the program and everything was perfect, until on the laptop screen it was written "display off" and a black screen. I uninstalled the program through the control panel and tried to reinstall it, but an error started to pop up. I tried to delete everything in the registry, and using the program from Microsoft (everything as it was written on this site), but nothing helped.

 

4 Replies
trafaret
Posts: 3
Registered
(@trafaret)
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Joined: 3 months ago

 

rar with setupapi, dxdiag, spacedisksetup

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spacedesk Lea
Posts: 270
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(@spacedesklea)
Noble Member
Joined: 6 months ago
Thank you for sending the logs.
Could you please try the following steps below:
- Open the Local Group Policy Editor window, just run Command Prompt as Admin, type "gpedit" then enter
- Go to Computer Configuration -> Administrative Templates -> System -> Device Installation -> Device Installation Restrictions
- Check if the item "Prevent installation of devices using drivers that match these device setup classes" is enabled.
If it's enabled, please double click it then click "Disabled" button -> Apply the changes and close the window.
After the steps above, please try again with spacedesk. 
Looking forward to your feedback.
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trafaret
Registered
(@trafaret)
Joined: 3 months ago

New Member
Posts: 3
Posted by: @spacedesklea
Thank you for sending the logs.
Could you please try the following steps below:
- Open the Local Group Policy Editor window, just run Command Prompt as Admin, type "gpedit" then enter
- Go to Computer Configuration -> Administrative Templates -> System -> Device Installation -> Device Installation Restrictions
- Check if the item "Prevent installation of devices using drivers that match these device setup classes" is enabled.
If it's enabled, please double click it then click "Disabled" button -> Apply the changes and close the window.
After the steps above, please try again with spacedesk. 
Looking forward to your feedback.

It turned out to install the program, and everything worked, but after rebooting the computer, on the laptop screen "display off" and in the program "detached"

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spacedesk Lea
Posts: 270
Moderator
(@spacedesklea)
Noble Member
Joined: 6 months ago
If it's detached, please open the display settings window on your primary machine.
Just right-click on your desktop the click "Display Settings", and check if there's a detached second display then scroll down on Multiple displays dropdown menu and select Extend or Duplicate.
Please refer to the screen shot attached.
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